You are here

Publications

  1. Robert McGeachy
    Publication date:
    November 2014

    CAS has submitted a response to the EU’s consultation on policy options to optimise water reuse in the EU. CAS’s response highlights the need to combine regulatory and non-regulatory measures in order to increase levels of water reuse across the EU, including action to raise awareness about the benefits of water reuse.

    Spotlight:
  2. Sarah Beattie-Smith
    Publication date:
    October 2014

    CAS responded to the Scottish Government’s consultation on the Reservoirs (Scotland) Act 2011: Registration, Charging, Risk designation and associated aspects.  CAS generally welcomed the proposals in the consultation which will help to provide communities with greater protection against the risk of flooding from reservoirs. CAS highlighted that would help to protect communities, and minimise the risks of businesses and consumers facing significant remedial and clean-up costs as a result of any damage caused by flooding from reservoirs.

    Spotlight:
  3. Written Evidence submission
    Michelle Goddard
    Publication date:
    October 2014

    Written Evidence submitted from the Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) to the Business, Innovation & Skills Select Committee into Competition in the UK postal sector and the universal service obligation.

    Spotlight:
  4. Unfair Charges for Parking on Private Land: A Report by Citizens Advice Scotland
    Fraser Sutherland
    Publication date:
    October 2014

    Citizens Advice Bureaux across Scotland have been inundated in the last year with complaints regarding over-zealous parking charges - they are not fines - being handed out by the private parking industry in Scotland.

    This has resulted in demand at the Citizens Advice service in Scotland reaching an unprecedented level – a 50% increase in cases regarding parking this year compared to last. This is an issue that affects everyone, but we are especially worried by cases brought to us by vulnerable Scots including those who are disabled and elderly caught out by poor signage and unfair appeals processes.

    Spotlight:
  5. Sarah Beattie-Smith
    Publication date:
    October 2014

     

    CAS has responded to the EU’s consultation on EU drinking water policy. The consultation was launched in response to the European Citizens’ Initiative “Right2Water”. This is the first ever, successful participatory democracy instrument at EU level, and focuses on improving the supply of safe, good quality drinking water across the EU.

     

    Spotlight:
  6. A review of consumer issues brought to the service in 2013/14
    Fraser Sutherland
    Publication date:
    October 2014

    This report provides a snapshot of the issues that are affecting consumers in Scotland, examining both national and local trends. This is based on data provided by citizens advice bureaux in Scotland and data from the Citizens Advice consumer service.

    Spotlight:
  7. Sarah Beattie-Smith
    Publication date:
    October 2014

    CAS welcomes the opportunity to respond to the Scottish Water (Objectives: 2015-21) Directions 2014 and Principles of Charging. As the representative body for water consumers in Scotland, CAS is strongly of the view that ‘affordability’ should remain a principle of charging to provide a commitment to work towards water and sewerage charges that are affordable for all consumers.

    Spotlight:
  8. Citizens Advice Scotland response
    Fraser Sutherland
    Publication date:
    September 2014

    CAS responds to the CMA's consultation on whether the personal current account market should be investigated.

    Spotlight:
  9. Citizens Advice Scotland response
    Fraser Sutherland
    Publication date:
    August 2014

    CAS have responded to the The Financial Conduct Authority (FCA) consultation on plans to introduce a price-cap on high cost short term credit products.

    Spotlight:
  10. Robert McGeachy
    Publication date:
    August 2014

    Citizens Advice Scotland generally welcomes the approach set out within this consultation and believes it will provide SEPA with a clear policy and service delivery framework. We also believe that it could promote opportunities for SEPA to engage with communities as a Community Planning Partner to improve local outcomes.

    Spotlight:
  11. Publication date:
    July 2014

    The UK Statement of principles is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers. It sets out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers. 

    Spotlight:
  12. Consultation on the Consolidation of Public Drinking Water Regulations
    Sarah Beattie-Smith
    Publication date:
    July 2014

    Citizens Advice Scotland welcomes the opportunity to respond to the Scottish Government’s consultation on changes to the Scottish Public drinking water quality regulations. It is anticipated that these changes will align the current legislative framework more closely with the EU’s Drinking Water Directive.

    Spotlight:
  13. Response to the Strategic Review of Charges 2015-21 – Draft Determination
    Gail Walker
    Publication date:
    June 2014

    Citizens Advice Scotland welcomes the opportunity to respond to the Strategic Review of Charges 2015-21 Draft Determination. Citizens Advice Scotland supports increased customer engagement in the regulatory process to bring about better outcomes for customers.

    We believe that the process laid out within the Draft Determination will strengthen the link between customer feedback and the service they receive. 

    Spotlight:
  14. Fraser Sutherland
    Publication date:
    June 2014

    New research from Citizens Advice Scotland has found that many bereaved Scots are finding it hard to pay the growing costs of burying their loved ones.

    Spotlight:
  15. Fraser Sutherland
    Publication date:
    May 2014

    The number of Scots falling victim to financial rip-offs is increasing dramatically. A special helpline set up by CAS to deal solely with consumer issues saw a 14% increase last year in calls about scams.

  16. Scottish Water regulatory period 2015-21
    Gail Walker
    Publication date:
    May 2014

    Citizens Advice Scotland welcomes the opportunity to submit evidence to the Infrastructure and Investment Committee on the Strategic Review of Charges 2015-21. 

    Spotlight:
  17. Case evidence and statistics from the Scottish CAB service
    Fraser Sutherland
    Publication date:
    April 2014

    The Scottish CAB service have seen payday loans as one of the fastest growing areas of work in the last year. This evidence report reveals case evidence and statistics from our 2013 payday loan survey.

    Spotlight:
  18. The Postcode Penalty: The Business Burden
    Rob Gowans
    Publication date:
    April 2014

    The Scottish CAB service has been campaigning on the issue of unfair delivery charges for the past four years.

    Spotlight:
  19. Sarah Beattie-Smith
    Publication date:
    February 2014

    Citizens Advice Scotland responds to The Royal Society of Edinburgh’s interim report of their inquiry into spreading the benefits of digital participation.

  20. CAS response
    Publication date:
    October 2013

    Citizens Advice Scotland has responded to the Business Innovation and Skills consultation on consumer protection from unfair trading regulations.

    Spotlight:

Pages