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  1. Jana Eyssel
    Publication date:
    January 2018

    The Consumer Futures Unit (CFU) initiated research to find out how accessible information is to consumers on their rights and responsibilities for private water and sewerage services. This Insight Report, which accompanies a technical report (see below for download link), summarises the research that was undertaken, sets out the findings that emerged and provides policy recommendations.

  2. Jana Eyssel
    Publication date:
    December 2017

    “Generally, we believe that the new regulations provide greater protection to those consuming private water from Type A supplies, and greater accountability for those responsible for supplying private drinking water.”

  3. Publication date:
    September 2017

    Citizens Advice Scotland delivers free, independent, confidential advice and support for patients of the NHS in Scotland through the Patient Advice and Support Service (PASS). 

  4. The role of medical evidence in the benefits system
    Rhiannon Sims
    Publication date:
    June 2017

    Our ‘Burden of Proof’ report explores the role that medical evidence plays in assessing ill health and disability benefits, from the perspective of Citizens Advice Bureaux clients, advisers and some of the professionals involved.

  5. Publication date:
    December 2014

    In 2013/14 the Patient Advice and Support Service (PASS) supported 2336 clients and dealt with 7424 enquiries from clients relating to feedback, comments, concerns and complaints about the NHS in Scotland.  These were increases of 16% and 27% on the 2012/13 figures.  A range of work was undertaking in the year with a service review, the employment of a PASS Marketing Officer and the introduction of a PASS website.  Independent client feedback found that 93% of clients were very satisfied or satisfied with the service.  The Annual Report and Appendix present a brief picture of the work that has been done in 2013/14.

  6. Publication date:
    April 2012

    This briefing sheet provides an introduction to the new Patient Advice and Support Service.

  7. Publication date:
    April 2012

    A brief introduction to the Patients Advice and Support Service. 

  8. Publication date:
    April 2012

    A poster to be used to advertise the Patient Advice and Support Service (PASS)

  9. the impact of the IB/ESA migration on Scotland's people, communites, and services
    Keith Dryburgh
    Publication date:
    February 2012

    A report into the effect of the migration from Incapacity Benefit to Employment Support Allowance on Scotland's claimants

  10. Alizeh Hussain and Christine Lang
    Publication date:
    November 2010

    Briefing on Patient Rights (Scotland) Bill - Stage 1 debate.

  11. Publication date:
    December 2009

    Submission to the Health and Sport committee.

  12. Publication date:
    December 2009

    Submission to the Finance Committee in regards to the Patient Rights (Scotland) Bill 2010.

  13. Publication date:
    October 2009

    Briefing which provides a summary of issues encounterd by clients applying for and/or claiming ESA.

  14. Publication date:
    June 2009

    Drowning in Debt briefing sheet which focuses on clients with ill health or disabilities.

  15. Publication date:
    March 2007

    Briefing which focuses on CAB clients with mental health issues.

  16. Publication date:
    July 2006

    Briefing sheet summarising the key findings of CAS's disability and sickness research. 

  17. Publication date:
    June 2006

    Briefing sheet on prescription charges, which can act as a barrier to treatment and contribute to inequalities in health.