PASS supports clients in their interactions with the NHS through a network of Patient Advisers across the country, delivering advice via the PASS helpline, by chat, email, and within Scottish Citizens Advice Bureaux. In 2019/20, PASS supported 3,896 clients.
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Patient Advice and Support Service Annual Report 2019/20
Citizens Advice Scotland delivers free, independent, confidential advice and support for patients of the NHS in Scotland through the Patient Advice and Support Service (PASS).