Evidence and insight from Citizens Advice Scotland.

A brief covering what we need to see on the transition to net zero in Party manifestos for the upcoming Scottish election.

Evidence and insight from Citizens Advice Scotland

A response to a Ofgem consultation from Citizens Advice Scotland, January 2026.

Key Points

• Energy debt is out of control across Scotland, and the key driver is high costs
• Measures to address the crisis of energy debt need to be focused on the urgent introduction of a new social tariff and a more comprehensive, robust debt write off scheme
• Citizens Advice Scotland does not support the proposals for tackling debt in the home-move process. Our evidence shows that these measures are likely to be ineffectual and unworkable, with a significant risk of harm, particularly for people in vulnerable situations
• The proposals for changes to the home-moves process would put people at risk of disconnection, with harmful consequences for physical, mental and financial wellbeing
• Trust between people and energy suppliers needs to be rebuilt through communication from suppliers that is accurate, accessible and empathetic, plus proactive measures to alleviate the pressure on those worst affected, rather than through punitive actions.

Response from Citizens Advice Scotland

The latest edition of the Energy Brief underlining the pressing energy challenges people across Scotland.

This is the fourth volume of the Energy Brief: a short but significant publication highlighting unique evidence from our network.