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Ofgem Debt Relief Scheme Phase 1

Energy Debt is out of control, harming people across Scotland after years of high costs.
 

Data from our network shows:
› In 2024/2025, average energy debt brought to Citizens Advice Bureaux (CABs) was
£2,500, rising to £3,180 in rural areas
› The number of people seeking our advice with energy debt has jumped 65% since
2019/20 and the overall quantum of debt people face is up by 130%
› Circumstances in Scotland, particularly in rural and island communities, such as
reliance on electricity for heating, colder, darker winters, and a higher proportion of
energy inefficient housing stock, means that energy costs are higher than elsewhere in
the UK, pushing people into debt