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Publications

  1. CAS Impact Workplan 2022-23
    Publication date:
    May 2022

    Citizens Advice Scotland’s Impact work plan this year looks to deliver changes for citizens across 7 key areas, alongside a suite of ongoing work to benefit people. This work is rooted in the experiences of the people who have sought help from the Citizens Advice network in the past year, and developed through quantitative and qualitative analysis of those experiences.

  2. Polly Tolley
    Publication date:
    April 2022

    CAS response to the Finance and Public Administration Committee Inquiry into National Outcomes

  3. Publication date:
    April 2022

     

     

    Spotlight:
  4. Polly Tolley
    Publication date:
    April 2022

    Citizens Advice Scotland has responded to the Scottish Government's consultation on the Resource Spending Review. You can download our response below. 

  5. Citizens Advice Scotland
    Publication date:
    February 2022

    This is the Annual Report for Citizens Advice Scotland for the 2020-21 financial year.

  6. Publication date:
    October 2021

    CAS Financial Statements for year ended 31st March 2020.

  7. Publication date:
    October 2021

    CAS Financial Statements for year ended 31st March 2021.

  8. Impact Team
    Publication date:
    September 2021

    The Impact Team at Citizens Advice Scotland helps deliver the second aim of the Citizens Advice network in Scotland; taking the issues we see across our network and using that to inform policy advocacy to deliver social change for people.

    This impact report demonstrates how we achieved our key outcomes for 2020-21. 

    Spotlight:
  9. Publication date:
    August 2021

    Statistical briefing on advice given and client demographics including comparison to SIMD data.

  10. Publication date:
    August 2021

    Briefing on paid staff and volunteers; types of services provided to compliment the generalist service; client gains; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  11. Publication date:
    June 2021

    New independent analysis from Europe Economics has revealed Citizens Advice network is worth up to £245million to Scottish society.

    The report considers savings made as a result of CAB clients getting advice and avoiding further adverse consequences – for example having their incomes maximised and avoiding ill health as a result.

    This demonstrates the exceptional value of the network to communities across Scotland, and the role we play in making Scotland stronger, fairer and greener.

    The full report demonstrates the exceptional value of the network to communities the length and breadth of Scotland and can be found below.

     

  12. Publication date:
    January 2021
  13. Publication date:
    December 2020

    CAS Financial Statements for year ended 31st March 2019.

  14. Citizens Advice Scotland
    Publication date:
    December 2020

    This is the Annual Report for Citizens Advice Scotland for the 2019-20 financial year.

  15. CAS Research Team
    Publication date:
    November 2020

    Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2019 including comparison to SIMD data.

  16. CAS Research Team
    Publication date:
    November 2020

    Briefing on paid staff and volunteers; types of services provided to compliment the generalist service; client gains; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  17. Citizens Advice Scotland
    Publication date:
    January 2020

    This is the Annual Report for Citizens Advice Scotland for the 2018-19 financial year.

  18. CAS Research Team
    Publication date:
    September 2019

    Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2018 including comparison to SIMD data.

  19. CAS Research Team
    Publication date:
    September 2019

    Briefing on paid staff and volunteers; types of services provided to compliment the generalist service; client gains; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  20. Impact Team
    Publication date:
    September 2019

    The 2019/20 workplan sets out the projects CAS's Impact Team is committed to, and the change we want to see for people and communities across Scotland.

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