Publications

This is the Annual Report for Citizens Advice Scotland for the 2017-18 financial year.

Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2017 including comparison to SIMD data.

Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2016; map of coverage within the 4 weeks and comparison to SIMD data.

Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

In our first report of this kind, we demonstrate the impact of the Scottish Citizens Advice service on the 310,000-plus clients who received help in 2015/16, as well as touching on the wider benefits of our work to the rest of society.

CAS financial statements for the year ended 31st March 2016.

Overall, 2014/15 has been another impressive year for CAS. We have faced many challenges, but have responded by being more active, delivering more funding and infrastructure support to bureaux and raising our campaigning and media profile. Together with our member bureaux, we believe we make the vital difference as the last line of support for many thousands of people across Scotland in these immensely difficult times.

In 2014/15 the Citizens advice Service helped over 323,000 clients living in Scotland.

Clients gained over £124 million with support from the service.

After taking on the Consumer Futures team in April 2014 CAS has now strengthened its voice in supporting and assisting consumers across Scotland.

In 2013/14 the Patient Advice and Support Service (PASS) supported 2336 clients and dealt with 7424 enquiries from clients relating to feedback, comments, concerns and complaints about the NHS in Scotland.  These were increases of 16% and 27% on the 2012/13 figures.  A range of work was undertaking in the year with a service review, the employment of a PASS Marketing Officer and the introduction of a PASS website.  Independent client feedback found that 93% of clients were very satisfied or satisfied with the service.  The Annual Report and Appendix present a brief picture of the work that has been done in 2013/14.