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Publication date:September 2019
Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2018 including comparison to SIMD data.
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Publication date:September 2019
Briefing on paid staff and volunteers; types of services provided to compliment the generalist service; client gains; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.
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Publication date:September 2019The 2019/20 workplan sets out the projects CAS's Impact Team is committed to, and the change we want to see for people and communities across Scotland.
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Publication date:June 2019
CAS Financial Statements for year ended 31st March 2018.
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Publication date:February 2019A summary of evidence gathered by the Citizens Advice network in Scotland about their work.
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Publication date:February 2019This is the Annual Report for Citizens Advice Scotland for the 2017-18 financial year.
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Publication date:November 2018
CAS Financial Statements for year ended 31st March 2017.
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Publication date:August 2018
Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2017 including comparison to SIMD data.
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Publication date:August 2018
Briefing on paid staff and volunteers; types of services provided to compliment the generalist service; client financial gains; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.
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Publication date:November 2017
Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2016; map of coverage within the 4 weeks and comparison to SIMD data.
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Publication date:March 2017This is the Annual Report for Citizens Advice Scotland for the 2015-16 financial year. It was approved at the Citizens Advice Scotland AGM on 28 March 2017.
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Publication date:November 2016
Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.
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Publication date:October 2016
Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2015; map of coverage within the 4 weeks and comparison to SIMD data.
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Citizens Advice Scotland has published the first ever impact report detailing the positive contribution the service makes to Scottish society.Publication date:October 2016In our first report of this kind, we demonstrate the impact of the Scottish Citizens Advice service on the 310,000-plus clients who received help in 2015/16, as well as touching on the wider benefits of our work to the rest of society.
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Publication date:August 2016
The final report by Deloitte about the governance review conducted in 2016.
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Publication date:August 2016
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Citizens Advice and Citizens Advice Scotland annual report for 2015-16Publication date:June 2016This report looks back to describe the work Citizens Advice and Citizens Advice Scotland (CAS) carried out to represent consumers in 2015-16. This was a year of laying foundations, as our organisations developed our roles representing consumers in the energy and postal markets in England, Wales and Scotland, and in the energy, postal and water markets in Scotland.
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Publication date:May 2016
CAS financial statements for the year ended 31st March 2016.
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Publication date:May 2016
CAS financial statements for the year ended 31st March 2015.
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Working for a Fairer ScotlandPublication date:March 2016
Overall, 2014/15 has been another impressive year for CAS. We have faced many challenges, but have responded by being more active, delivering more funding and infrastructure support to bureaux and raising our campaigning and media profile. Together with our member bureaux, we believe we make the vital difference as the last line of support for many thousands of people across Scotland in these immensely difficult times.
In 2014/15 the Citizens advice Service helped over 323,000 clients living in Scotland.
Clients gained over £124 million with support from the service.
After taking on the Consumer Futures team in April 2014 CAS has now strengthened its voice in supporting and assisting consumers across Scotland.