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  1. 18 Oct 2017

    Citizens Advice Scotland has welcomed the announcement that the Universal Credit phoneline is to change to a Freephone number, but has called for the government to halt the rollout of the scheme so that further changes can be made.

  2. 18 Oct 2017

    The Consumer Futures Unit at Citizens Advice Scotland has developed a leaflet for those in receipt of benefits that clarifies what they are due to pay for water and sewerage charges, and includes any exemptions, discounts and reductions they may be due.

  3. 16 Oct 2017

    On the morning of Friday 20th October 2017, HRH The Princess Royal will visit Rutherglen & Cambuslang Citizens Advice Bureau as Patron of Citizens Advice Scotland.

  4. 16 Oct 2017

    The Consumer Futures Unit of Citizens Advice Scotland says Scots who make their homes more energy-efficient should get a Council Tax rebate.

  5. 10 Oct 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to Nicola Sturgeon’s announcement that the Scottish government plans to set up a non-profit energy company.

  6. 8 Oct 2017

    Citizens Advice Scotland has launched a national survey to find out peoples’ views on the quality and reliability of Scotland’s bus services.

  7. 4 Oct 2017

    Citizens Advice Scotland has welcomed news that the UK government is planning a price cap on energy bills, announced in the Prime Minister's speech today.

  8. 4 Oct 2017

    From 4 October 2017, if you make a new claim for Universal Credit in a full service area in Scotland you can ask to change the way that your UC is paid.

  9. 2 Oct 2017

    Hundreds of thousands of older people in Scotland are missing out on social security money they are entitled to because they are not claiming it, according to Citizens Advice Scotland.

  10. 20 Sep 2017

    Citizens Advice Scotland have welcomed the announcement of a Young Carer Grant, but has called for further detail on how it will work.

  11. 11 Sep 2017

    Citizens Advice Scotland has joined forces with consumer group Which? to launch a campaign to urge Scots to protect themselves from nuisance phone calls.

  12. 5 Sep 2017

    Citizens Advice Scotland has welcomes a number of measures in the programme for government, announced by the First Minister in parliament today. 


  13. 1 Sep 2017

    Will Relief is a scheme to have a will drawn up by a solicitor in exchange for a donation to charity. September is Will Relief Scotland month.

  14. 31 Aug 2017

    Today Citizens Advice Scotland has joined forces with twenty four charities and individuals to call for a halt to the accelerated roll out of Universal Credit in October.

  15. 22 Aug 2017

    Citizens Advice Scotland has given its support to today’s report by the Scottish Council for Voluntary Organisations about digital exclusion

  16. 26 Jul 2017

    Citizens Advice Scotland (CAS) has welcomed the Supreme Court’s ruling that employment tribunal fees are unlawful.

  17. 24 Jul 2017

    75 is the average age of reported scam victims and £4500 was found to be the average financial loss for those between 75–79 years old. Those over-70 have the highest reported detriment from a number of different types of scams. 
    Those aged 61–80 were more likely to be victims of investment fraud. This type of fraud has a huge detriment with a median loss to victims of £10,500 compared to a median loss across all scams of £395. 

  18. Join CARF on Tuesday 25th July at 11am for a free webinar on Water Direct. Water Direct is a scheme applied by many local authorities across Scotland to collect water arrears and can cause significant financial detriment to vulnerable clients. The webinar is ideal if you want to increase your understanding of the scheme.

  19. 18 Jul 2017

    We keep an eye on issues in the media that may affect bureaux and citizens. In case you'd like to take a look, here's our latest weekly summary of stories we've been tracking across the past seven days and various newspapers

  20. 17 Jul 2017

    It has been recently reported that the names and addresses of nearly 300,000 people nationally are on lists which are being sold between criminals to use as targets for scams. Research has found that 9 in 10 people on these target lists are unaware that they are being targeted. Often, people who are socially isolated are not able to connect to the support or help to prevent this. Reporting the scams you come across can help stop the scams targeting people who are socially isolated. Talking to family and friends about scams will also help in the battle against scammers. 



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