Help to Claim Adviser (full time, fixed term) - Inverness Badenoch and Strathspey Citizens Advice Bureau

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi-Channel Adviser covering Money Talks Team and Help to Claim projects.  In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed. 

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential.  Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.