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Welfare Outreach Adviser (Hospitals) - Glasgow North West Citizens Advice Bureau

Job Details

Job title
Welfare Outreach Adviser (Hospitals)
Closing date
Friday 26 April 2024
Glasgow North West CAB with outreach provision in Greater Pollok CAB, Stobhill and New Victoria Hospitals
Hours per week
32 (Full-time worked over 4 days). Flexible, hybrid working is standard
Type of contract
Funding confirmed until 31 March 2026
£25,500 - £27,000 per annum

More about the job

About the job

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation.  We recognise the value of our staff and this is reflected in our positive working environment.  Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

This is a new and exciting project as we extend the work we do in health care settings. A partnership between Glasgow North West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice to patients of Stobhill and New Victoria Hospitals in Glasgow.

In direct response to demand, the new project will provide both an outreach service located in the Support and Information Service space within each hospital, as well as a direct referral pathway between NHS partners and the Bureaux to allow patients to access support using a method that best suits their needs. As a brand-new project, the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and help design the service.

The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The candidate will apply their skills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice and is empowered to improve their circumstances. 

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.

How to apply

For further information and an application form please use the links at the bottom of this page.

Completed application forms should be returned to

Please note that we will not be accepting CVs for this position.

This post is subject to a satisfactory PVG check.

To help us monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

GNWCAB is committed to equal opportunities both in service provision and employment.

Glasgow North West CAB
Charity number: SC005641
Company ref: SC202642

Citizens Advice Bureau are independent and innovative advice organisation providing holistic advice and support to local people.

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