You are here

Public

Digest grouping
Public news

Engaging Hearts and Minds: A study into conducting successful engagement for communities and organisations

Citizens Advice Scotland is today publishing a new guide for how organisations can take the public with them when planning new building developments or other activities. Based on joint research carried out with Scottish Water and the Customer Forum, the CAS report captures the components of best practice community engagement, which we believe should be at the centre of organisations’ community engagement policy and practice.

26 Apr 2019
For action by

CAS Consultation Response: UK Consumer Green Paper

CAS welcomes the Consumer Green Paper and a stronger push by the UK government for greater simplicity, transparency and fairness for those that purchase and use goods and services.

'Untapped Potential: Consumer views on water policy'

The Consumer Futures Unit launches a new water report today. Deliberative research was used to get a deeper understanding of consumers’ views on two important aspects of water policy: service standards across urban and rural areas, and how consumers relate to water and the environment.

Findings from the research supported stronger engagement between Scotland’s water industry and those that use its services, and that involving consumers in the design and delivery of water and sewerage services is more likely to result in mutual benefits for both the industry and those that use its services.

The report found that consumers are strong supporters of water and environmental protection and conservation, however they need more help to understand how their behaviour in terms of appropriate disposal of household waste can and will protect both Scottish Water’s assets, and the environment. Moving consumers from being largely disengaged users of water services, to willing and informed partners, will require insight and creativity. The challenge for the water industry and government is to bring this about.

8 Nov 2016
For action by

Invitation to Tender

The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into  Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.

The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.

Many thanks and we look forward to hearing from you.

Invitation to Tender: Specification of Requirement for research

Invitation to Tender

 Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

19 Oct 2015
For action by
19 Oct 2015
9 Mar 2015
For action by

Getting divorced in Scotland

This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

Pages

Subscribe to RSS - Public