Outreach Worker - North West Aberdeenshire Citizens Advice Bureau

 Summary of Responsibilities

• To provide generalist advice and support on an outreach and home visit basis.
• The Outreach worker will play a key role in the delivery of the advice service, principally covering benefits, debt, housing and employment issues, which aims to improve access to advice services for local people, particularly vulnerable families and older people. This will involve the postholder working closely with colleagues and volunteer advisors.
• To support trainees in their training journey, through shadowing and mentoring.
• To staff regular outreach advice sessions as agreed with Manager.
• To carry out and follow up client case work on complex cases covering welfare rights, debt, employment, housing and other issues.
• To offer home visits to people who would otherwise have difficulty accessing the service.
• To maintain accurate records of all advice and casework and, where appropriate, ensure the same for all outreach advisers through adequate case record monitoring.
• To keep records of benefit income raised, levels of indebtedness and other statistics for both the CAB service and project reporting.
• To participate in multi-agency forums and liaise with community groups, as appropriate to promote the project.
• To promote the bureau’s social policy work ensuring that issues are taken up locally, regionally and nationally.
• To carry out other duties and responsibilities which may be reasonably determined by the bureau manager and board of directors.