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Outreach Worker - North West Aberdeenshire Citizens Advice Bureau

Job Details

Job title
Outreach Worker
Closing date
Friday 26 April 2024
Thursday 2 May 2024
Hours per week
Type of contract
Funded until December 2024 (funding will be sought to extend the post)
£7,650 (plus 8% pension costs)

More about the job

About the job

 Summary of Responsibilities

• To provide generalist advice and support on an outreach and home visit basis.
• The Outreach worker will play a key role in the delivery of the advice service, principally covering benefits, debt, housing and employment issues, which aims to improve access to advice services for local people, particularly vulnerable families and older people. This will involve the postholder working closely with colleagues and volunteer advisors.
• To support trainees in their training journey, through shadowing and mentoring.
• To staff regular outreach advice sessions as agreed with Manager.
• To carry out and follow up client case work on complex cases covering welfare rights, debt, employment, housing and other issues.
• To offer home visits to people who would otherwise have difficulty accessing the service.
• To maintain accurate records of all advice and casework and, where appropriate, ensure the same for all outreach advisers through adequate case record monitoring.
• To keep records of benefit income raised, levels of indebtedness and other statistics for both the CAB service and project reporting.
• To participate in multi-agency forums and liaise with community groups, as appropriate to promote the project.
• To promote the bureau’s social policy work ensuring that issues are taken up locally, regionally and nationally.
• To carry out other duties and responsibilities which may be reasonably determined by the bureau manager and board of directors.

How to apply

For further information and an application form please use the links at the bottom of this page or contact

Applications must be received by 12 noon on Friday 26 April 2024. CVs will not be accepted.

Equality and diversity monitoring: to help North West Aberdeenshire Citizens Advice Bureau monitor equality and diversity statistics please return the Equality and Diversity Monitoring Form separate from your other application documents by emailing it to

About the employer

North West Aberdeenshire Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SC007159
Charity name: North West Aberdeenshire Citizens Advice Bureau

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