Generalist Adviser - Citizens Advice and Rights Fife

Citizens Advice and Rights Fife (CARF) is Fife’s leading independent advice organisation providing holistic advice and support to local people for over 25 years. We are delighted to be recruiting for the role of Generalist Adviser, to join our busy frontline service delivery team.

As a Generalist Adviser you will provide advice and support to clients primarily by telephone but may on occasion provide face to face advice in CARF frontline offices. You may also be required to provide advice via webchat and video-conferencing. You will be expected to keep your skills, knowledge and experience up-to-date in all key areas of service delivery and advice.

You will have a good standard of education, high quality personal skills and a desire to improve lives. Experience of working in an advice giving capacity and/or a knowledge or interest in the social security system would be advantageous but not essential.

You will be able to communicate complex information in a manner easily understood, whilst always mindful of the aims and principles of the Citizens Advice Bureau and CARF. The successful candidate will be able to work independently as well as supporting and delivering on CARF’s vision and values.