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Application Manager - Citizens Advice Scotland

Job Details

Job title
Application Manager
Closing date
Sunday 17 January 2021
Hours per week
35 hours per week
Type of contract
£30,714 - £34,000 per annum, commensurate with experience

More about the job

About the job

The IT Team provides support to all Citizens Advice Scotland employees as well as the Citizens Advice network. This comprises of operational support and maintenance of the corporate network and data processing infrastructure for Citizens Advice Scotland and member bureaux, including hardware, software, network infrastructure and a variety of databases, most notably the case recording system databases (CASTLE and Servicemail).

We are currently looking for an Application Manager to join our IT team.

You will lead the team who are primarily responsible for case recording development co-ordination, development issues, testing, new implementations, data management and liaison as well as other shared applications.

You will also manage and lead the Application team to support bureaux in the continued usage of case recording systems and manage the implementation of new developments and/or new products as required that will play key role in future application strategy to ensure that CAS maximises it’s digital and information estate.

You will work nationally with bureaux and Citizens Advice Scotland staff to ensure that support and implementation is delivered in line with agreed timescales and objectives, and that transitional arrangements are effective.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially.  Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice.  Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

This is re-advertisement, previous applicants need not apply.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)

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