Lisa is a single mum who works part time. She was struggling with money around Christmas and went online to apply for a loan. Lisa looked at several websites and submitted applications, thinking she would be told whether she qualified for a loan. However when she went into her bank to take money out, she found that all her money had been taken as the loan companies were in fact brokers and charged a fee for the searching for a loan. She has now changed her bank details to stop them from taking any more money and approached her local CAB for help to get refunds. The bureau helped Lisa to recover over £200 of fees from the various brokers.