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Helpline Administrator (Debt Advice Journey Programme), fixed term - Musselburgh Citizens Advice Bureau

Job Details

Job title
Helpline Administrator (Debt Advice Journey Programme)
Closing date
Friday 7 May 2021
Musselburgh CAB (although due to COVID home working initially)
Hours per week
Type of contract
Fixed term until end of March 2023
£16,593 (Pro rata). Pension: 7% Employer Contribution

More about the job

About the job

It is essential that the Helpline Administrator  has a clear commitment to the ideals of debt and poverty reduction in the community and to customer care. Experience of dealing with all sections of the public including vulnerable groups in challenging circumstances is required together with the ability to deal with people in a tactful and sensitive manner in crisis situations.

The Helpline Administrator  will be responsible for assisting and providing options to clients on solutions for resolution of their debts including assisting with legislative processes. 

It is a requirement of the job to carry out all actions in line with the Money Advice (service delivery) Standards as laid down in the Guidance for Approved Money Advisers together with the National Standards for Information and Advice (level 2/3 casework).



How to apply

Closing date is Friday 7 May 2021 at 5pm.

For details on how to apply please contact Gayle Bell

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