More about the job
It is essential that the Helpline Administrator has a clear commitment to the ideals of debt and poverty reduction in the community and to customer care. Experience of dealing with all sections of the public including vulnerable groups in challenging circumstances is required together with the ability to deal with people in a tactful and sensitive manner in crisis situations.
The Helpline Administrator will be responsible for assisting and providing options to clients on solutions for resolution of their debts including assisting with legislative processes.
It is a requirement of the job to carry out all actions in line with the Money Advice (service delivery) Standards as laid down in the Guidance for Approved Money Advisers together with the National Standards for Information and Advice (level 2/3 casework).
Closing date is Friday 7 May 2021 at 5pm.
For details on how to apply please contact Gayle Bell Gayle.Bell@haddingtoncab.org.uk