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Data Governance Manager - Citizens Advice Scotland

Job Details

Job title
Data Governance Manager
Closing date
Monday 4 July 2022
*Edinburgh office with options for blended working
Hours per week
35 hours per week
Type of contract
£31,480 - £38,479 per annum (Level 5), commensurate with experience, commensurate with experience + benefits

More about the job

About the job

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service. 

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

The Data Governance Manager is responsible for developing and maintaining a framework of data governance through the provision of support, expertise, advice, policy development and training to ensure that the Citizens Advice Network in Scotland continues to comply with all relevant data protection regulations. 

The role is responsible for working with the Bureaux across Scotland and CAS colleagues to provide support and development services focused on how we manage our data both as independent organisations and collectively as a network.  This role is the principal interface for data governance within CAS and between CAS and CAB. 

The Data Governance Manager has individual responsibilities to deliver quality and compliance in data governance across CAS and the wider network and for supporting good practice in corporate records management.  The role is responsible for supporting governance activities relating to the collection or creation, management, and use of data across CAS Network.  It will also have responsibility for sections of the Membership Standards Committee work-plan that relates to data quality and improvement.  The role focuses on data collected across CAS and from service users across Scotland that contributes to decision making when it comes to funding activities and advocacy for wider societal change. This role will also ensure reliability of records management across CAS and the production of information workflows based on business analysis for prevention and early intervention for our network’s clients to improve positive outcomes. 

The role is also required to provide high quality, accessible and well managed data governance support to within CAS and also to Bureaux Chairs, Boards and Senior Management.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

This role is based in our Edinburgh office.  CAS provide options for blended working to allow our employees to balance their time attending the office with time working from home.  Employees can attend the office full-time if that is their preference.   Candidates should submit their application on the basis that they will be required to attend the office for at least part of their working week, the number of days you will be able to work from home will be dependent on the role you have applied for and can be discussed as part of the recruitment process.

Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)

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