Case evidence from citizens advice bureaux show that many clients have been asked to pay premiums by letting agents. These charges can have a significant impact on the individual’s finances and can put their tenancy at risk.
The issue dealt with by this consultation should not be whether these premiums should be allowed. The law is clear that they are not. The issue should be how to ensure that letting agencies are not charging premiums that prove prohibitive to entering a tenancy in the private rented sector. We therefore support a communications exercise to ensure that both letting agents and tenants are absolutely clear about their rights and responsibilities when it comes to premiums.