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  1. 19 Jun 2017

    Citizens Advice Scotland is today meeting with a number of organisations to discuss how to improve the use of medical evidence in the social security system

  2. 2 Oct 2015

    Over the last few months Skye & Lochalsh CAB's Sarah Morgan has researched and produced a report and catalogue of services on Mental Health Support in Skye and Lochalsh.

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  3. 15 Jul 2015

    Thousands of consumers lose out every year to subscription traps online which pretend to be free product trials, typically slimming pills and beauty products, to dupe people out of their bank details.

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  4. 30 Jul 2014

    The Care Inspectorate and Citizens Advice Scotland have teamed up to ensure more people know how to access help when things go wrong in care services.

    The two organisations have developed an e-module for advisers in citizens advice bureaux. This allows CAB advisors to gain a detailed understanding of how the Care Inspectorate investigates complaints in care services and how people can access help.

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  5. 24 Sep 2013

    The Scottish CAB network dealt last year with more than 2,000 cases of Scots who were unhappy with their treatment by the NHS. In 2012/13 Scotland’s CABs dealt with NHS complaints from a total of 2,019 clients. In the previous year (2011/12) the figure was 1,962.

    Citizens Advice Scotland is publishing these figures today as the Scottish Government reveals that it recorded a 13% rise in complaints against the NHS in 2012/13 (compared to 2011/12).

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  6. 21 May 2013

    The Patient Advice and Support Service supported 467 new clients with 1470 new enquiries from 1st January to 31st March 2013.

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  7. 4 May 2013

    Citizens Advice Scotland have said the government should give GPs the extra resources they need to provide evidence to people who are going through the strict new assessment test for disability benefits.

    BMA Scotland is today (04/05/13) saying that GPs have been ‘flooded’ with requests from patients who need written evidence of their medical history. This is because the government now requires ALL disabled benefit claimants to go through the new assessment system. As a result, GPs are struggling with these growing demands: some are charging their patients for this evidence, and others are refusing to provide it altogether.

  8. 4 May 2013

    Citizens Advice Scotland have said the government should give GPs the extra resources they need to provide evidence to people who are going through the strict new assessment test for disability benefits.

    BMA Scotland is today (04/05/13) saying that GPs have been ‘flooded’ with requests from patients who need written evidence of their medical history. This is because the government now requires ALL disabled benefit claimants to go through the new assessment system. As a result, GPs are struggling with these growing demands: some are charging their patients for this evidence, and others are refusing to provide it altogether.

  9. 9 Apr 2013

    In the March issue of their newsletter, the Scottish Public Services Ombudsman, Jim Martin, praised the work of bureaux and the Patient Advice and Support Service (PASS).

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  10. 5 Mar 2013

    The Patient Advice and Support Service now has its own website, making information about our service easier to find.

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  11. 25 Feb 2013

    The Scottish Parliament's Welfare Reform Committee took evidence last week from people who had been through a Work Capability Assessment for ESA or who cared for someone who had been through the process.  The transcript of the evidence session is now up online.

  12. 24 Aug 2011

    Citizens Advice Scotland are calling on the government to rule on whether a publicly-funded agency should be able to shut down public debate on its poor performance.

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