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Our publications

Our publications

Showing 27 of 31 items

Consumer Vulnerability Strategy Refresh CAS response

Ofgem recently consulted on refreshing its Consumer Vulnerability Strategy and CAS responded. 

Submission to the Energy Crisis Commission

This submission incorporates feedback from the Citizens Advice network in Scotland, including our Extra Help Unit (EHU), to the Energy Crisis Commission. 

The Cost of Keeping Warm: Lived Experience of Energy and Vulnerability in Scotland Pilot

Research from Citizens Advice Scotland.

Response to Ofgem on affordability and debt

Citizens Advice Scotland has responded to Ofgem's Call for Input on affordability and debt.

Stressed About Debt 2024 Impact Evaluation

An evaluation of the "Stressed About Debt?" campaign, which ran from February 2024 until the start of April 2024. 

Response to Ofgem on future price protections

Citizens Advice Scotland has responded to Ofgem's discussion paper on future price protections.

Worried This Winter 2023-2024 Impact Evaluation

An evaluation of the Worried This Winter? energy support campaign, which ran from November 2023 until the end of January 2024. 

Heat in Buildings Bill

Citizens Advice Scotland has responded to the Scottish Government’s Heat in Buildings consultation. 

Response to Ofgem on standing charges

Citizens Advice Scotland has responded to Ofgem's call for input on standing charges.