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North Lanarkshire Debt Advice Service (Various Posts)

Job Details

Job title
Money Advice Lead Officers, Money Advice Helpline Advisers and Money Advice Coordinators
Closing date
Sunday 9 December 2018
Monday 17 December 2018
North Lanarkshire
Hours per week
Full Time and Part Time available
Type of contract
Fixed term

More about the job

About the job

Money Advice Lead Officers x 5 (full-time) – £24,000 - £26,000 p.a.

Money Advice Helpline Advisers x 2 (full-time) – £19,000 - £21,000 p.a.                

Money Advice Coordinators x 5 (part-time) – £16,000 - £18,000 p.a. (pro-rata)

The five North Lanarkshire Citizens Advice Bureaux (CAB) are working together to test a new multi-channel debt advice service to increase the number of people who can be helped with managing their debts. We are looking for experienced, dedicated money advice lead officers, helpline advisers and coordinators who will have the opportunity to be part of this innovative, collaborative project. The outcomes and learning from the project will shape the roll out of the service to citizens across Scotland in the future.

The two full time helpline advisers based in Motherwell CAB will be the first line of contact with clients who are seeking advice through webchat and by phone. With the help of the five part time money advice coordinators (one based in each bureau), those clients who need face-to-face support will be assisted to prepare basic information in advance of appointments with their local bureau’s money advice lead officer. The five full time money advice lead officers will provide the full range of debt advice services and casework including statutory debt solutions. Clients may also be referred on to other agencies operating in the North Lanarkshire Advice Network to meet their needs.

These posts are initially for 6 months with the possibility of extension. We welcome applications on a flexible or job share basis, or for more than one part-time role (i.e. for 2 part-time posts in different locations). 

How to apply

Please complete one application form detailing all the posts and locations you wish to be considered for.

Depending on the role, posts will be based in Airdrie, Bellshill, Coatbridge, Cumbernauld and Motherwell Citizens Advice Bureaux and candidates are invited to indicate their preferred location on the application forms. Please see the job descriptions for each post at the links below.

To apply, please complete the application form and personal details form and send it to