Network Engagement Officer - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

Since April, Citizens Advice has been delivering a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. There are a number of roles working regionally across Scotland to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider network and work of national Citizens Advice.

We are currently looking for a full time Network Engagement Officer to join our team to foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters. The role is offered on a fixed- term basis until 31 March 2020 and is based in our Inverness office, covering the Highland and Aberdeenshire area.

As a Network Engagement Officer you will work as an integral part of the service development team, delivering work to engage and support member organisations of Citizens Advice Scotland with a range of new service models, projects and programmes.  Within the scope of the “Universal Support - Help to Claim” project, you assist Citizens Advice Bureaux in providing high quality, accessible and well managed service by gathering and sharing learning about how Universal Credit and the Help to Claim service is performing. You will work with other Network Engagement Officers together to develop an approach to sharing ideas and good practice from both the service and Universal Credit, and raise awareness of the service locally.

You will be able to demonstrate your ability to analyse complex information, make decisions and formulate recommendations quickly, communicating clearly and accessibly. Your interpersonal skills are highly developed to be able to engage with and adapt to different audiences. You will possess excellent negotiation and influencing skills in order to achieve the best practice amongst the network. Within your role as a Network Engagement Officer, you will be expected to plan and work effectively under pressure to deadlines.

This role offers the opportunity to be part of an exciting project which will make a real difference to citizens' lives.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.