Citizens Advice Scotland (CAS) is committed to ensuring that we are compliant with our obligations under the General Data Protection Regulation (GDPR), and that whenever we process personal data, we do so in a transparent, fair and lawful manner.
We are registered with the Information Commissioner's Office as a data controller and our registration number is Z9715836. You can contact our Data Protection Officer by writing to The DPO, Citizens Advice Scotland, Spectrum House, Powderhall Road, Edinburgh, EH7 4GB.
Our Privacy Notice is downloadable at the bottom of this page. This Privacy Notice sets out, in line with GDPR, how we collect and use your personal data during and after you contact us or access our services. It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your data.
Subject Access Requests
The General Data Protection Regulation gives individuals (data subjects) a number of rights, including the right to access personal data that an organisation holds about them. The process for requesting this data is known as a "Subject Access Request". You have the right to apply to CAS to access, modify, port or delete the personal information we hold about you. If you wish to make a Subject Access Request to CAS, please complete and return the Subject Access Request Form which can be downloaded at the bottom of the page - it also contains Guidance to assist you.
Right to Complain
If you think that Citizens Advice Scotland is handling your personal data inappropriately or is not meeting its legal requirements in respect of data protection laws, you have the right to complain to the Information Commissioner’s Office. Please visit the Information Commissioner’s website for more information (https://ico.org.uk/).
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