You are here

Privacy, Data Protection and Cookies

Citizens Advice Scotland (CAS) is committed to ensuring that we are compliant with our obligations under the General Data Protection Regulation (GDPR), and that whenever we process personal data, we do so in a transparent, fair and lawful manner. 

We are registered with the Information Commissioner's Office as a data controller and our registration number is Z9715836.  You can contact our Data Protection Officer by writing to The DPO, Citizens Advice Scotland, Broadside, Powderhall Road, Edinburgh EH7 4GB. 

Privacy Notice

Our Privacy Notice is downloadable at the bottom of this page.  This Privacy Notice sets out, in line with GDPR, how we collect and use your personal data during and after you contact us or access our services.  It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your data.  

Subject Access Requests

The General Data Protection Regulation gives individuals (data subjects) a number of rights, including the right to access personal data that an organisation holds about them. The process for requesting this data is known as a "Subject Access Request". You have the right to apply to CAS to access, modify, port or delete the personal information we hold about you. If you wish to make a Subject Access Request to CAS, please read the guidance which can be downloaded at the bottom of the page.

Right to Complain

If you think that Citizens Advice Scotland is handling your personal data inappropriately or is not meeting its legal requirements in respect of data protection laws, you have the right to complain to the Information Commissioner’s Office. Please visit the Information Commissioner’s website for more information (


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We don't use cookies to personally identify you; our aim in using them is to be able to make the site better for you.

More information about our use of cookies is available in our Privacy Notice.  The table below explains the cookies we use and what each is for.


Changing your browser settings for cookies

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer. If you've visited this website before, there may be previously-set cookies on your computer. You can find out how to delete them from the sites listed below.