This the latest issue of our quarterly Adult Disability Payment Insights publication.

Demand for advice about challenging ADP decision making is consistently high. Here are three key points you need to know:

• Over 77,000 pieces of ADP advice about the daily living component were provided to more than 27,000 people in 2025-26. Redeterminations represented the third highest demand area of ADP advice.
• While most people experienced compassion and kindness during their ADP journey, narrow and inconsistently applied criteria can mean that people’s mobility needs are not fully recognised, compromising decision-making. 
• A national escalation route for advisers would ensure urgent issues and safeguarding concerns are acted on quickly.