Over the past year, the Scottish Citizens Advice Network has supported consumers impacted by the cost-of-living crisis; and used evidence and insights from this work to support colleagues across the telecommunications sector to deliver positive outcomes for consumers.

Data from the Citizens Advice Network in Scotland has shown that affordability is a top priority for telecommunications consumers; as well as protections for vulnerable consumers; and connectivity resilience and choice for consumers in Scotland’s rural and island communities.

Citizens Advice Scotland welcomes and supports Ofcom's proposal to ban mid-contract price rises linked to inflation. We believe Ofcom's proposed measures will result in positive outcomes for consumers throughout Scotland. 

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