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Session Supervisor - Airdrie Citizens Advice Bureau

Job Details

Job title
Session Supervisor
Closing date
Friday 17 May 2024
Hours per week
Type of contract
Permanent, subject to funding
£30,000 - £33,000 (Full-time equivalent)

More about the job

About the job

We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible for ensuring that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership Standards.

This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.

The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us.

Core Duties

  • Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
  • Support advisers to produce accurate, legible and complete client records.
  • Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
  • Undertake advice work as and when required.
  • Implement effective Triage Service
  • Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
  • Actively implement the Aims and Principles of the CAB service, together with its other policies.

Essential Criteria

  • Delivery of advice and information services to clients.
  • Ability to work without supervision
  • Basic training skills
  • Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
  • Ability to analyse and interpret complex information
  • Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
  • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively

Desirable Criteria

  • At least 2 years’ experience of supporting others in advice provision
  • A working knowledge of CASTLE for the purpose of recording client cases
  • Commitment to ongoing training
  • Working within the voluntary sector
  • Experience of supporting vulnerable clients
How to apply

For an application form, please use the link at the bottom of this page or contact  

Equality & diversity monitoring

To help Airdrie Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:  

About the employer

The Airdrie Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Airdrie Citizens Advice Bureau - Charity number: SC012238

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