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Lead a brand new policy and research team at Citizens Advice Scotland.
We are looking for an experienced, knowledgeable and enthusiastic individual to lead a new team, standing up for water customers across Scotland. Leading on water policy and consumer representation in this essential market and sharing innovation and best practice from other sectors, you’ll be at the heart of consumer policy making in Scotland.
You’ll lead a team to design and deliver qualitative and quantitative research projects, produce high level and influential reports and build and maintain relationships with governments, regulators, suppliers and private companies. You will be responsible for leading on planning, ensuring delivery and reporting on an annual work plan in line with the strategic plan. Working with Citizens Advice Service colleagues across Great Britain, you will support the team to monitor policy development and influence for change in the interests of current and future consumers.
You’ll have at least three years experience in a similar role and relevant qualifications or equivalent professional experience. Experience of leading a team, conducting research and analysis out with academic studies and demonstrable experience of influencing policy are essential. You will have excellent written and oral communication skills and a thorough understanding of regulated markets and policy making spaces in Scotland and the UK.
This is a great opportunity to play a vital role in an organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.
CAS has excellent terms and conditions of employment including 30 days annual leave and 10 public holidays, flexitime and pension scheme.
Further information and an application form can be downloaded using the links at the bottom of this page, or you can request them by phoning 0131 550 1000 or emailing recruitment@cas.org.uk
Please return your completed Application Form and Equal Opportunities Monitoring Form to recruitment@cas.org.uk by the specified closing date.
We regret that we are unable to acknowledge receipt of completed application forms.
Citizens Advice Scotland is the national umbrella body that provides support services for Scottish citizens advice bureaux and collates client case evidence to shape policy in Scotland and the UK. In particular, CAS:
- Provides a range of services and the best possible advice and support to its member bureaux to meet the needs of existing and potential clients
- Sets quality standards and audits bureaux compliance with these standards
- Is the voice of the CAB Service in Scotland and its clients to raise the profile of the service and make changes to social policy.
Citizens Advice Scotland is an Equal Opportunity Employer and has Investors in People accreditation.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish Charity Number SC016637)
