You are here

Debt Administrator - Renfrewshire Citizens Advice Bureau

Job Details

Job title
Debt Administrator
Closing date
Wednesday 15 May 2024
Hours per week
21 - working pattern to be agreed
Type of contract
Fixed term until 31 March 2025 (extension will be offered subject to funding)
Real Living Wage £12 per hour + 8% employer pension contribution.

More about the job

About the job

Renfrewshire Citizens Advice Bureau seeks a diligent and organised Debt Administrator to join our team. As a Debt Administrator, you will play a crucial role in supporting our Debt Team by managing administrative tasks efficiently and ensuring smooth communication with clients, creditors, and stakeholders.


  • Arranging and managing appointments for clients, handling general calls to the Debt Team, and providing reassurance to clients over the phone.
  • Monitoring and managing incoming calls for Debt Advisers, including distressed clients, creditors, and general office enquiries.
  • Handling referrals from Renfrewshire Council and other sources, creating and maintaining client records on our case management system.
  • Organising quarterly Debt Team meetings, creating agendas, and taking and circulating minutes.
  • Managing emails received from clients and referring/booking them an appointment for the relevant member of staff/project.
  • Creating initial client records and inputting information into our system, including searching for creditors on databases and recording enquiries.
  • Keeping up to date with ongoing updates to our internal systems.
  • Updating a monthly report and maintaining lists/databases to support the work of the Debt Team.
  • Creating and maintaining Debt forms, requesting necessary stationery, and ensuring handouts (debt pack) are up to date.
  • Providing assistance and cover for other administrative tasks within the Bureau when needed.
  • Updating our database with new client information and maintaining calling lists every week.
  • Downloading and distributing SLAB (Scottish Legal Aid Board) returns quarterly, ensuring completion within set deadlines.
  • Update our day sheet spreadsheet with information from advisers on a monthly/quarterly basis and upload to SLAB cloud within deadlines.

Person specification:

  • Proven experience in administrative roles, preferably in a similar environment.
  • Strong organisational skills with the ability to multitask and prioritise tasks effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in using IT systems such as email and Microsoft products.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Knowledge of debt management systems or a willingness to learn.

This position offers an exciting opportunity to contribute to the vital work of Renfrewshire Citizens Advice Bureau in support of individuals facing debt-related challenges. If you are passionate about making a difference and possess the skills required, we encourage you to apply.

How to apply

To apply, please download an application form using the link below and return it to: by 5pm on Wednesday 15 May 2024

About the employer

Scottish Charity SC001738
Renfrewshire Citizens Advice Bureau is a Company Limited by Guarantee No.282019
Registered Office 7 Glasgow Road, Paisley PA1 3QS
Authorised and regulated by the Financial Conduct Authority FRN 617477

Visible to
Job category