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Help to Claim Adviser (Universal Credit) - Renfrewshire Citizens Advice Bureau

Job Details

Job title
Help to Claim Adviser (Universal Credit)
Closing date
Wednesday 29 May 2024
Hours per week
17.5 – working pattern to be agreed
Type of contract
Fixed term until 31 March 2025 (extension will be offered subject to funding)
£27,409 (per annum, pro rata) + 8% employer contributory pension

More about the job

About the job

A Help to Claim Adviser (Universal Credit, further ‘adviser’) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call. 

The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.

The adviser will be line managed by their local bureau manager but will be operationally responsible to the Citizens Advice Scotland Operations Officer for providing their regional service and local knowledge. They will be required to liaise with the Operations Officer regarding their shifts, helpline coverage and holiday requirements.

How to apply

For an application pack, please use the links at the bottom of this page.  

Please return completed applications by 29 May at 5pm marked “Confidential” to: 

About the employer

Scottish Charity SC001738
Renfrewshire Citizens Advice Bureau is a Company Limited by Guarantee No.282019
Registered Office 7 Glasgow Road, Paisley PA1 3QS
Authorised and regulated by the Financial Conduct Authority FRN 617477

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