Employment Adviser - Inverness Badenoch and Strathspey Citizens Advice Bureau

At Inverness, Badenoch & Strathspey CAB, we are a friendly team of over 70 employees and volunteers delivering a busy advice service to the public. We strive to deliver good quality advice that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice to our clients so that they can make informed decisions and feel empowered to improve their personal circumstances.

We are looking for an Employment Adviser to help deliver our employment advice service to people who are experiencing difficulties in the workplace. As well as dealing directly with clients, this role provides support to other advisers in the CAB network and delivers training on specific employment related topics. We are looking for an individual who has experience of providing advice on employment matters including where this has been gained through working in another employment related area such as HR or trade unions.

Requirements: 

• You will value the concept of equality and diversity and have an understanding of discrimination issues.
• You will have good communication skills, both verbal and written, and have experience of dealing with a diverse range of people.
• You will be empathetic to the needs of clients and at the same time empower them to resolve their situation.
• You will have an organised and structured approach to work and able to manage your workload effectively.
• You will be a team player, willing to share your knowledge and train others to ensure an effective delivery of the employment advice service.