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Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.
Citizens Advice Scotland (CAS), our 61 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service and the Extra Help Unit form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2013/14 the Citizens Advice Service in Scotland helped over 330,000 clients in Scotland deal with over one million issuesoverall.
The Digital Communications Officer reports to the Head of Information and Service Communications.
The purpose of this post is to support and oversee CAS electronic communication channels on a day-to-day basis, to make recommendations for their longer term development, and to implement or arrange for the implementation of agreed developments. This will include all CAS electronic communication channels and CAS social media presence such as Facebook and Twitter.
In addition to having excellent I.T. technical knowledge the Digital Communications Officer will support, coach and influence colleagues via expert guidance and troubleshooting, fixing problems that arise and provide training on the features of the channels when required.
This role will improve the usability of content and provide greater functionality of different channels and in conjunction with the Head of Information and Service Communications, set CAS strategy and monitor its effectiveness
We offer excellent terms and conditions of employment including 30 days annual leave and 10 public holidays, flexitime and a pension scheme.
For more information please refer to the Job Description and Person Specification which can be downloaded using the links below.
To apply for this role, please send completed copies of the Personal Details Form, Equal Opportunities Monitoring Form, along with your current CV to: recruitment@cas.org.uk
In addition, please refer to the Job Description which can be downloaded at the bottom of this page, and provide a written statement that addresses how you meet the requirements of the role as detailed in the person specification. In the written statement, please provide examples which demonstrate how you meet the requirements.
Citizens Advice Scotland is the national umbrella body that provides support services for Scottish citizens advice bureaux and collates client case evidence to shape policy in Scotland and the UK. In particular, CAS:
- Provides a range of services and the best possible advice and support to its member bureaux to meet the needs of existing and potential clients
- Sets quality standards and audits bureaux compliance with these standards
- Is the voice of the CAB Service in Scotland and its clients to raise the profile of the service and make changes to social policy.
Citizens Advice Scotland is an Equal Opportunity Employer and has Investors in People accreditation.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish Charity Number SC016637)
