Public

Briefing sheet summarising the key findings of CAS's disability and sickness research. 

Briefing which focuses on CAB clients with mental health issues.

Briefing examining Payment Protection Insurance (PPI). 

In 2008/09, Citizens Advice Bureaux in Scotland dealt with a total of 976,989 issues - a 10% increase from the year before. These issues
were made up of 500,910 ‘new’ and 476,079 ‘repeat’ issues, where clients required more than one visit to have their issues resolved.

This briefing sheet provides a summary of client issues taken from Scottish bureaux statistics between April 2008 and March 2009.

When employment ends, being denied statutory rights - such as wages due,pay in lieu of notice, and proper dismissal procedures – piles on the misery for CAB clients.

A briefing paper describing the information system that Citizens Advice Scotland provides to bureaux. This comprehensive resource facilitates the delivery of accurate advice to bureaux clients on a huge range of subjects.

A briefing about bank charges which can exacerbate problems for CAB debt clients.

Briefing sheet to accompany the Fully Charged report which focused on bank charges and their effect on CAB clients.