Team Leader - General Services (Full time, Permanent), Hamilton Citizens Advice Bureau

Reporting to the Bureau Manager you will have day-to-day responsibility for the effective delivery and ongoing development of the General Advice service. 

Main responsibilities: 

• Operational management of the day-to-day delivery of the general advice service delivered by our team of volunteers
• Lead responsibility for volunteer support, supervision, training and development within the general advice service
• The quality of advice and ongoing improvement within the general service

We operate a Triage system and an operational rota to ensure effective use of our resources. We currently hold SNS to Type III in Housing and Money advice and Type II in Welfare Rights and have a number of innovative projects and outreach provision.

 You must have recent operational management experience within an advice service; understand the needs of volunteers; be familiar with CAB and national quality assurance frameworks and be able to demonstrate a commitment to ongoing personal and professional development