Job Details
More about the job
Main Responsibilities - Operational management of General & Money Advice Services which includes:
1. Effective operational management of face to face, telephone, web and community based Type I & II general and money advice services
2. Line management of Type I / II employed and volunteer advisers
3. Contribute to Volunteer selection, induction, training and development
4. Lead on the SNS Quality Assurance system for advice services
You will have experience of managing a busy public facing advice service operating over multiple channels with quality and care for our citizens at its heart. You will understand the role and motivation of volunteers and their support and training needs. As a member of the Management Team you will lead on quality assurance and volunteering.
The successful candidate will be an excellent communicator with strong operational management skills; a team player, confident decision-maker with the ability to adapt and respond to challenging situations.
Our advisers, volunteers and employees, are our strongest asset so their wellbeing matters. You will ensure that your team are supported and nurtured.
Secondment enquiries welcome
For further information and an application form please see the links at the bottom of this page. If you have any additional queries, please contact morag.mcdonald@hamiltoncab.casonline.org.uk
Closing date extended to Sunday 17 April 2022.
