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Team Leader - General & Money Advice Services (Maternity Cover) - Hamilton Citizens Advice Bureau

Job Details

Job title
Team Leader - General & Money Advice Services
Closing date
Sunday 17 April 2022
Hours per week
Type of contract
Maternity Cover - Fixed Term Post for 11 months - Starts 9 May 2022; Ends 5 April 2023 (approx)
£28,000 - £30,000pa; Secondment enquiries welcome

More about the job

About the job

Main Responsibilities - Operational management of General & Money Advice Services which includes:

1. Effective operational management of face to face, telephone, web and community based Type I & II general and money advice services
2. Line management of Type I / II employed and volunteer advisers
3. Contribute to Volunteer selection, induction, training and development
4. Lead on the SNS Quality Assurance system for advice services

You will have experience of managing a busy public facing advice service operating over multiple channels with quality and care for our citizens at its heart. You will understand the role and motivation of volunteers and their support and training needs. As a member of the Management Team you will lead on quality assurance and volunteering.

The successful candidate will be an excellent communicator with strong operational management skills; a team player, confident decision-maker with the ability to adapt and respond to challenging situations.

Our advisers, volunteers and employees, are our strongest asset so their wellbeing matters. You will ensure that your team are supported and nurtured.

Secondment enquiries welcome

How to apply

For further information and an application form please see the links at the bottom of this page. If you have any additional queries, please contact

Closing date extended to Sunday 17 April 2022.

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