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Quality Assurance Officer (Part-time) - Aberdeen Citizens Advice Bureau

Job Details

Job title
Quality Assurance Officer
Closing date
Tuesday 12 July 2022
Wednesday 20 July 2022
Hours per week
25 hours per week. Preferred hours spread over Monday - Friday
Type of contract
£19,968 - £22,750 per annum; up to 6% employer pension contribution; 36 days annual leave inclusive of public holidays (calculated on a pro-rata basis)

More about the job

About the job

We have an exciting opportunity for a successful candidate to provide quality assurance advice and support to Aberdeen Citizens Advice Bureau (ACAB) to ensure that our high standards of advice giving and support to clients are met. Your role will be to ensure all our advisers are not only providing correct and timely advice to clients, but ensuring that their case notes and all statistical information is correctly recorded on our electronic case management system. This role also involves delivering training to our advisers on what is expected. In this role, you will also ensure that ACAB complies with all standards and requirements as required by Citizens Advice Scotland and our funders.

How to apply

Further information and an application form can be downloaded using the links at the bottom of this page or can be requested by calling 01224 569757 or emailing

Please note that CVs will not be accepted

Completed application forms should be returned by noon on Tuesday 12 July by e-mail to:

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