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Multi Digital Adviser (full time, fixed term) Dundee Citizens Advice Bureau

Job Details

Job title
Multi Digital Adviser
Closing date
Friday 30 April 2021
5 May 2021
Hours per week
Type of contract
Fixed-term until 31 March 2022
£22,969- £25,202 per annum (commensurate with experience)

More about the job

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Multi Digital Adviser. In this role you will help ensure our clients get the support they need face to face, by telephone, e-mail, video conferencing and webchat in locations throughout Dundee.

The successful candidate will demonstrate relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills.  We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

How to apply

An application pack can be downloaded from the links below or please contact Lisa Brand at

Please note that the post is subject to the disclosure of criminal history information.

Application pack

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