Money Advice Co-ordinator (part time, fixed term) Clydesdale Citizens Advice Bureau

Summary of role

The South Lanarkshire Citizens Advice Bureaux (CAB) Debt Helpline Project aims to improve access to and the efficiency of debt advice services provided by the CAB service for people in South Lanarkshire. It provides a multi-channel service via phone, webchat, email and face-to-face, giving people choice of access. The project will help inform how debt advice will be delivered in the future throughout Scotland. Key to success is the smooth transfer of clients from phone to face-to-face services when needed. The Money Advice Coordinator supports clients and Bureau Debt Advisers to help ensure the efficiency and effectiveness of the service.

Background

Our Bureau provides confidential, free, independent and impartial advice to those who live and work in the Clydesdale area.  We offer generalist advice on issues in areas such as Benefits, Consumer Matters, Council Tax, Employment, Utilities, Family and Personal Matters, Housing and Debt. Our specialist services offer counselling and representation with regard to debt, benefits, pensions, issues with the NHS, support in making a claim for Universal Credit, services for Money Advice and for members (and ex-members) of the Armed Services and their families. 

Advisers not only offer advice but also negotiate and act on behalf of clients. All advisers are trained to Citizens Advice Scotland standards.

The Bureau provides a service to the people of Clydesdale through its office in Lanark and through outreach provision in a number of outlying areas.

The Bureau has a Manager, 5 paid posts and a team of volunteers. All staff of the Bureau and its Board of Directors place great value on the teamwork, which is a noteworthy characteristic of it.  Core funding is provided by South Lanarkshire Council.

This new Project funded by Scottish Legal Aid Board will help to change the way Citizens Advice in South Lanarkshire delivers debt advice by improving access and focusing on the needs of individuals approaching us for help with debt.

The Money Advice Coordinators role will be supporting the debt adviser with maintaining appointments, client engagement and all administrative aspects relating to providing debt advice. The role will also include supporting clients through the process.

The role will be 17.5 hours per week with hours to be agreed.

This post is funded until 31st March 2023

Full induction, training and support will be given.