Job Details
More about the job
The IT Team provides support to all Citizens Advice Scotland employees as well as the Citizens Advice network. This comprises of operational support and maintenance of the corporate network and data processing infrastructure for Citizens Advice Scotland and member bureaux, including hardware, software, network infrastructure and a variety of databases, most notably the case recording system databases (CASTLE and Servicemail).
The IT Support Assistant - 2nd line role involves working closely with the rest of the IT team and providing general 2nd level support and maintenance of the corporate network and data processing infrastructure delivering effective operational efficiency to the business.
This role is offered on fixed-term contact for 6 months, with the possibility of extension.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially,but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
Equality & diversity monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
