HR Advisor - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

This is a rare and fantastic opportunity for an enthusiastic and experienced HR professional to join Citizens Advice Scotland as one of two HR Advisors.

The HR Advisor will provide pragmatic, commercial and employee-focused advice, guidance and support, utilising excellent communication, coaching and influencing skills to drive employee engagement. This is a generalist role and will work closely with all managers and employees across the organisation.

You would be joining a small (but perfectly formed team) and it is imperative that you have substantial and demonstrable generalist HR knowledge and experience covering all major HR functions including recruitment and selection, performance management, learning and development, employee engagement, reward, and employment legislation. Ideally this experience would come from a public or third sector environment however this is not a deal-breaker. What is more important is your ability to provide first-class HR advice and guidance.  

In addition to providing HR support to employees of CAS, you will also be responsible for providing email/telephone HR support to our bureaux across Scotland.

You will therefore have excellent working knowledge of UK employment law and experience of managing employee relations issues. In addition, you will have a strong problem-solving ability and be comfortable working in an environment which demands the ability to identify problems and drive innovative HR solutions to improve processes. All this will be backed up with excellent communication skills, including the ability to coach and influence key stakeholders.

There is an HR administrative element to this role too, so as well as being a seasoned HR Practitioner, you will also be able to demonstrate experience of creating and processing a wide range of contractual documentation as well as navigating an automated HR system.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

* This role is based in our Edinburgh office, however we operate a Blended Working policy with the expectation that all staff attend the office at least one day per week.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this.  Here are some of things our employees benefit from:  a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home.  The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

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