Housing Advice Worker (Full or Part-time) - Inverness, Badenoch and Strathspey Citizens Advice Bureau

Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstances.

We would be interested to hear from applicants who have experience of providing advice, ideally in housing and homeless law but we are also interested to hear from people who can evidence similar transferrable skills. The person will be ultimately expected to provide advice to clients to meet National Standards in Advice in Housing Level II /III if not immediately, then within a reasonable time. Training and support will be provided.

The post specialises in housing and homeless advice and will complement our existing teams and work with other advisers in relation to housing, money advice, welfare benefits, immigration law and many others areas. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to.

The role would also benefit from someone with experience of working with clients who may have multiple and complex needs including at times clients experiencing distressing and emergency situations. This will include dealing with people who face eviction and/or who present themselves as homeless.

At IBS CAB you will have the opportunity to gain a broad knowledge in a range of topics as well as developing your skills and experience. You will be supported through an initial training programme and encouraged to continually develop during your time with us.