You are here

HMRC Advice Project - Adviser (part-time) - West Lothian Citizens Advice Bureau

Job Details

Job title
HMRC Advice Project Adviser
Closing date
Wednesday 17 March 2021
Tuesday 23 March 2021
Hours per week
Type of contract
3 years from April 2021
£12272 per annum

More about the job

About the job

Citizens Advice Bureau West Lothian are seeking to recruit an experienced adviser to deliver an advice service to clients with HMRC related issues, the adviser will:

1. Provide advice and support to HMRC customers who need additional help and assistance

2. Engage with clients who have digital inclusion issues, help solve their issues and empower them to use HMRC systems. This will include referrals to agencies to improve IT skills

3. Receive referrals by telephone or e-mail from HMRC extra help service. This will provide assistance on complex issues such as HMRC PAYE issues, special relief and appeals.

The successful applicant will have experience of advising on tax HMRC issues and carrying out casework on behalf of clients.

The applicant will also have excellent communication skills and the ability to work to targets/deadlines and have experience of producing reports for funders. Also required is proficiency in Word, Excel, e-mail and a knowledge of using a case management/recording system.

How to apply

For further details and information on how to apply, please email: 

Applications must be received by 5 pm on Wednesday 17 March 2021

About the employer

We are a recognised Charity; Scottish Charity Regulator (SC000630), and operates as a Company Limited by Guarantee (SC1432115) and is registered with Financial Conduct Authority (FRN 617485).

Visible to