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Help to Claim Adviser - Universal Credit (full time, fixed term) Falkirk Citizens Advice Bureau

Job Details

Job title
Help to Claim Adviser (Universal Credit)
Closing date
Friday 27 November 2020
Wednesday 9 December 2020 (Please note that interviews will be carried out by video conference)
Falkirk Citizens Advice Bureau
Hours per week
Type of contract
Fixed-term contract until 31 March 2021 (with possible extension if funding becomes available)
£23,114 per annum pro-rata

More about the job

About the job

Falkirk Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. We are looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the advice and support that they need from the point they make a claim right through to the first payment. This involves empowering the claimant by helping them complete the online forms, gathering the evidence required, and verifying their identity online.

This post is primarily carried out by multi-channel delivery; however the successful applicant will also carry out face to face interviews (including 1:1 video calls) as required.

You will be expected to demonstrate recent experience and knowledge of welfare benefit advice including Universal Credit.  Applicants should also demonstrate good oral and written communication skills, good organisation and proficiency in a range of software tools to carry out their work, including case recording systems, MS Office, benefit check programmes and be able to make and manage benefit claims. 

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions whenever they need it and however they choose to access it.

Employee benefits

Falkirk Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days leave pro-rata and enrolment into the government NEST pension scheme with an enhanced 5% employer contribution. 

How to apply

To apply for this role, please complete the attached application form and send it to by close of business on Friday 27 November 2020. In order for your application to be considered, please ensure you have completed all sections of the form. Please do not attach your CV as this will be disregarded.

Due to Covid-19 restrictions we can only accept applications sent by email. Please do not send paper copies of the application form.

If you wish further details and/or an informal chat about the post, please contact Robert Cameron, Multi-Channel Coordinator by telephone at 01324 626070 or by email at  

Please note that the post is subject to the disclosure of criminal history information.

Equality & diversity monitoring

To help Falkirk Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Falkirk Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Falkirk Citizens Advice Bureau Ltd. is a Company limited by guarantee SC148330, and is recognised as a charity SC006183. Falkirk Citizens Advice Bureau is also authorised and regulated by the Financial Conduct Authority FRN617457 and we are also registered with the Information Commissioner's Office Z6911436 

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