Frontline Adviser - Inverness, Badenoch and Strathspey Citizens Advice Bureau

Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstance.

The purpose of this role is:

• to act as a frontline of service to those contacting the Bureau for advice and information.
• To provide advice where possible to clients at first contact and collect / report information and refer appropriately where this is not possible.
• To assist clients who may be in emergency situations with enquiries relating to housing rights, benefits, debts and all areas of CAB advice.
• To work alongside the Advice and Services Coordinator and other team members to provide support to volunteers.

This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner. 

Ideally, the successful candidate will have experience of advice delivery or an ability to evidence similar transferrable skills.

The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.