More about the job
We are seeking a client focused, enthusiastic and experienced Debt/Benefits Case Worker to join our ever expanding team and help us deliver a high quality advice service to the people of Dundee. The successful applicant is expected to deal confidently with the public and to work flexibly as a member of the team responsible for overall service delivery.
You will demonstrate relevant experience and knowledge of the wider welfare benefit system and debt remedies, demonstrating strong oral and written communication skills.
We are also looking for a proven ability to work effectively and be well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.
Experience in a Citizens Advice Bureau or Welfare Rights setting would be an advantage.
Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
An application pack can be downloaded from the links below or please contact Lisa Brand at firstname.lastname@example.org
Please note that the post is subject to the disclosure of criminal history information.