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Bureau Triage Assistant - Dundee Citizens Advice Bureau

Job Details

Job title
Bureau Triage Assistant
Closing date
Friday 17 May 2024
Week commencing 27 May 2024
Hours per week
33 worked over 4 days (Full-time)
Type of contract
Fixed-term contract until 31 March 2025 (possible extension if funding secured)
£22,884 per annum

More about the job

About the job

We are looking for a client-focused triage assistant to join our ever-expanding team. This role is our front-line contact, answering our busy helpline, assisting clients who present at the Bureau and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our team lead’s.

The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you will work well within a team and are willing to follow and develop agreed procedures.

Employee benefits: Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave, a 4-day working week and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

How to apply

An application pack can be downloaded from the links below, or please contact Lisa Brand at Please note that the post is subject to the disclosure of criminal history information.

About the employer

Dundee Citizens Advice Bureau is a Scottish charity SCO11657 and company limited by guarantee No. SC169302. Authorised and regulated by the Financial Conduct Authority FRN 617450

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