Bureau Triage Assistant - Dundee Citizens Advice Bureau

We are looking for a client-focused triage assistant to join our ever-expanding team. This role is our front-line contact, answering our busy helpline, assisting clients who present at the Bureau and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our team lead’s.

The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you will work well within a team and are willing to follow and develop agreed procedures.

Employee benefits: Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave, a 4-day working week and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.