Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, of where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends to social policy and tracing the impact of recent policy changes.
This edition is based on the advice needs of clients who approached bureaux during January 2013.
Thank you to all bureaux for their feedback, without which this type of publication would not be possible.