This report details these concerns, alongside our evidence. It also makes clear calls on the private parking industry to clean up its practices, the Scottish Government to introduce regulation and retailers to take responsibility for the people who operate their car parks.
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It's Not Fine.
Citizens Advice Bureaux across Scotland have been inundated in the last year with complaints regarding over-zealous parking charges - they are not fines - being handed out by the private parking industry in Scotland.
This has resulted in demand at the Citizens Advice service in Scotland reaching an unprecedented level – a 50% increase in cases regarding parking this year compared to last. This is an issue that affects everyone, but we are especially worried by cases brought to us by vulnerable Scots including those who are disabled and elderly caught out by poor signage and unfair appeals processes.