This briefing focusses on three key areas that CAS would consider priorities for the new system:
Ensuring that the new system delivers dignity and respect in practice by adequately resourcing the new Agency, fostering a dignified and respectful culture at every level of governance and management, giving claimants a choice of communication methods with the Agency including face-to-face contact, and involving users of the system and those that work with them at all levels of service design and delivery.
Changes to the eligibility criteria for carers benefits to provide recognition of the needs of more of Scotland’s full-time carers.
- Reforming the complex review and appeals process bymaking it one seamless process from the perspective of the claimant. CAS recommends that, during the review process, payments continue for clients who are already in receipt of the benefit in question, and that statutory timescales are introduced within which the review must be carried out.