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Designing a Social Security System for Scotland: Consultation on the new powers

CAS response

Designing a new social security system for Scotland is a major opportunity and challenge. In this substantial consultation response, Citizens Advice Scotland has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis.

The devolution of new powers represents an opportunity for the Scottish Government to shape a social security system designed with the people who will require support from it at its heart. There are many opportunities presented by the range of powers that are being devolved, which CAS has sought to present throughout this response.

In particular, these opportunities include the possibility to support a principled approach by:

  • Ensuring that people who need support from the system can exercise their rights to be treated with dignity and respect.
  • Giving people a range of ways to access the new system, including a choice of communication methods.
  • Involving users in the design and development of a new Scottish Social Security Agency, to make sure their needs always come first.

The devolution of specific benefits provides the opportunity to:

  • Substantially reduce the number of unnecessary medical assessments for disability benefits by making the best use of existing evidence.
  • Making changes to the eligibility criteria for carers’ benefits, to provide recognition of the needs of more of Scotland’s full-time carers.
  • Help tackle the growing issue of funeral poverty, by providing a streamlined process for funeral payments which provides financial certainty and a streamlined process to people who need support.
  • Giving people choice about how they want to receive Universal Credit payments to reduce the number of people running out of income

In setting the operational policy for the new system, there are opportunities to make improvements by:

  • Reforming the complex review and appeal process for benefits to remove barriers to justice for people in need of support
  • Ensuring that Scotland’s citizens have access to independent advice and support to help them receive all the social security support they are entitled to.

Achieving this, and much more will be a substantial challenge. However, the potential rewards are great – making a life changing positive difference for many Scots. In this response, Citizens Advice Scotland has attempted to bring the wealth of our evidence and experience to bear to help the Scottish Government truly create a new future for social security.

Rob Gowans, Rhiannon Sims, Keith Dryburgh, Mark Patterson, Fraser Sutherland, Jamie Stewart and Craig Salter
Publication date
October 2016
Publication type
Number of pages