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Energy Advice in Detail: Energy issues brought to the Citizens Advice network in Scotland in 2017-18

This report details the energy issues advised on by the Citizens Advice network in Scotland in 2017-18.
The data shows that of the three main strands of the network, the majority of energy-related advice
in Scotland continues to be provided by Scottish Citizens Advice Bureaux, accounting for 92% of the advice provided
in 2017-18.

This reflects the complementary nature of the Citizens Advice network which in 2017-18 included:

  • Citizens Advice Bureaux which primarily provide advice on complex interrelated issues;
  • the Extra Help Unit undertakes specialist case work on behalf of vulnerable consumers, often in urgent need of assistance; and
  • the Citizens Advice Consumer Service has a statutory remit to deliver first tier advice.

In 2017-18, a total of 41,233 energy issues were advised on across the whole Citizens Advice network in Scotland.

Jamie Stewart
Publication date
June 2019
Publication type
Number of pages