This report details the energy issues advised on by the Citizens Advice network in Scotland in 2017-18.
The data shows that of the three main strands of the network, the majority of energy-related advice
in Scotland continues to be provided by Scottish Citizens Advice Bureaux, accounting for 92% of the advice provided
This reflects the complementary nature of the Citizens Advice network which in 2017-18 included:
- Citizens Advice Bureaux which primarily provide advice on complex interrelated issues;
- the Extra Help Unit undertakes specialist case work on behalf of vulnerable consumers, often in urgent need of assistance; and
- the Citizens Advice Consumer Service has a statutory remit to deliver first tier advice.
In 2017-18, a total of 41,233 energy issues were advised on across the whole Citizens Advice network in Scotland.