The report summarises our activity and our impact in 2018-19. It can take time for the real-world impacts of our advocacy work to be realised. The outcomes from our work are therefore often the culmination of many previous years’ worth of activity, and we report here what has been achieved as a result of our sustained work.
Through this publication we report on both programmed and responsive work that we have undertaken.
It also reports on the activities of the Extra Help Unit, which offers key advocacy services to vulnerable consumers across GB.